SMS Business Registration (10DLC)
Enable text messaging by completing your business brand registration and campaign setup.
Required for SMS Functionality
This registration is required by Twilio and US carriers to prevent spam. Without completing this process, SMS messages will not be delivered.
What is Business Brand Registration?
Business Brand Registration (also called 10DLC registration) is a requirement by US carriers and our SMS provider, Twilio. It involves registering your business information and specifying how you plan to use SMS messaging.
Why is this required?
- Prevents spam and protects consumers from unwanted messages
- Ensures better message deliverability for legitimate businesses
- Required by all major US wireless carriers
- Helps maintain high-quality messaging standards
Without Registration:
SMS messages will fail to send and you'll receive error messages in the app.
Registration Process
Complete the 10DLC Registration Form
Our support team will send you a 10DLC registration form that collects your business information.
Information Required:
- Legal business name and DBA (if applicable)
- Business address and phone number
- Business type and industry
- Tax ID or EIN number
- Business website URL
- Description of how you'll use SMS messaging
Define Your SMS Campaign
A "campaign" describes how you plan to use SMS messaging for your business.
Customer Service
Responding to customer inquiries, support, billing questions
Appointment Reminders
Sending appointment confirmations and reminders
Order Updates
Shipping notifications, order confirmations, delivery updates
Marketing
Promotional messages, special offers (requires opt-in)
Submit and Wait for Approval
After submission, carriers review your application. This process typically takes up to 7 business days.
During Review: We'll notify you of any additional information needed. You can continue using voice calling normally.
SMS Limitations by Subscription Level
Volume Restrictions Apply
Your SMS sending limits depend on your QTvoice subscription plan.
Starter Plan
Basic SMS capability with daily sending limits. Perfect for small volume customer service.
Professional Plan
Higher SMS limits suitable for regular business communications and moderate marketing.
Enterprise Plan
High-volume SMS capability for large businesses with extensive messaging needs.
Need more SMS volume? Contact our support team to discuss additional SMS packages that can be added to your plan for high-volume messaging needs.
Ready to Enable SMS?
Contact Our Support Team
We'll send you the 10DLC registration form and guide you through the process.
Gather Your Business Information
Have your business documents, EIN, and website information ready.
Plan Your SMS Strategy
Think about how you'll use SMS: customer service, appointments, marketing, etc.
Frequently Asked Questions
What happens if my registration is rejected?
Our team will work with you to address any issues and resubmit your application with the necessary corrections.
Can I use SMS for marketing messages?
Yes, but you must have explicit consent from recipients and follow all anti-spam regulations. Marketing campaigns may require additional approval.
Is there an additional cost for SMS registration?
The registration process is included with your QTvoice subscription. However, SMS usage may have volume limits or additional costs for high-volume sending.
How long does registration take?
Carrier review typically takes up to 7 business days. We'll notify you as soon as your registration is approved.